Returns & Exchanges

Due to the perishable nature of our Açaí products, we cannot accept physical returns; however, if your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement. Please notify our customer service team within 7 days of delivery to initiate a claim.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all frozen items are intact and the dry ice has performed as expected.

• 2.
  Document Issues

  Take clear photos of any damaged packaging, incorrect items, or quality concerns to include with your resolution request.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and documentation to start the review process.

• 4.
  Receive Resolution

  Once your claim is verified, we will issue a full refund to your original payment method or ship a replacement order at no additional cost.